At Board Harbor, we value your satisfaction and strive to provide exceptional service. However, we understand that there may be circumstances where you need to request a refund. Our refund policy is designed to address various scenarios, ensuring fairness and transparency in all refund processes. Please review our refund policy below:

Event Cancellation by Board Harbor:

In the event that Board Harbor cancels an event due to unforeseen circumstances such as: Inclement weather conditions that pose a safety risk to participants, natural disasters or emergencies that prevent the event from proceeding, venue unavailability or logistical challenges beyond our control and other external circumstances impacting event feasibility you will be entitled to a full refund of any registration fees paid. We will make every effort to notify you of the cancellation as soon as possible.

The decision to cancel an event will be made with the utmost consideration for participant safety and event quality.

Communication of Cancellation:

In the event of cancellation, participants will be notified promptly via multiple communication channels, including:

     – Email: A notification email will be sent to all registered participants, providing detailed information about the cancellation and refund process.

     – Phone: Participants may also receive a phone call from our customer service team to ensure awareness of the cancellation and address any immediate concerns.

     – Website and Social Media: We will update our website and social media platforms with announcements regarding the event cancellation to reach a broader audience.

Event Rescheduling:

– If an event is rescheduled to a different date, you will have the option to transfer your registration to the new date or request a full refund

Verification Documents for Refund:

To ensure the legitimacy of refund requests and prevent fraud, participants may be asked to provide additional verification documents, such as:

– Event Registration Confirmation: Confirmation number, event name, and date of registration to identify the affected booking and a copy of the registration confirmation email or ticket.

– Identification: Valid government-issued identification to verify the participant’s identity.

– Proof of Payment: A copy of the payment confirmation such as transaction receipt, bank statements or credit card statements for verification purposes.

 Participant Cancellation:

– If you need to cancel your registration for an event, the following refund policy applies:

  – Cancellations made [45] days or more before the event start date: Full refund minus a [10]% processing fee.

  – Cancellations made within [20] days of the event start date: No refund will be issued.

  – Requests for refunds must be submitted in writing to judith@theboardharbor.org and will be processed within [10] business days.

Refunds will be issued to the original payment method used for registration unless otherwise specified.

Refund Request Process:

Refund requests for participant-initiated cancellations must be submitted in writing to our customer service team via email or through our online portal. The request should include:

     – Participant’s Full Name

     – Event Name and Date

     – Reason for Cancellation

     – Supporting Documentation (if applicable)

Refund Method:

– Refunds will be issued to the original payment method used for the registration. If the original payment method is unavailable, alternative arrangements may be made at the discretion of Board Harbor

Exceptions and Discretion:

– Exceptions to this refund policy, such as requests for refunds outside of the specified timelines or due to exceptional circumstances, will be evaluated on a case-by-case basis. Decisions regarding exceptions will be made at the sole discretion of Board Harbour, taking into account the circumstances and fairness to all parties involved.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please contact us at judith@theboardharbor.org